Royal Crystal Australia Delivery Information and Policy

Australia-wide delivery

We deliver to all street addresses and post office boxes within Australia. Please ensure the correct delivery address is entered during the time of purchase as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Delivery fees paid for the original dispatch are not refundable.

Australia Post will deliver your parcel during normal business hours. The goods must be signed for upon delivery. If the parcel is not signed for at the time of delivery, a notice will be left with the information on how to collect your parcel. After the maximum hold time, parcels will be returned to us. Further delivery fees will be payable for re-dispatch. Delivery fees paid for the original dispatch are non-refundable.

Insurance

We purchase loss and damage cover for you at no extra cost.

Postage & Handling Fees

A standard flat rate of $19.95 for all parcels less than 5kg.

For parcels above 5kg, additional surcharge applies:

  • NSW, ACT, VIC:     $15
  • QLD, SA:                $20
  • WA, NT, TAS:         $25

Enquiries

For any further information regarding postage and handling, please contact our Customer Service Team by email at hello@royalcrystal.net.au.